Privacy policy

Privacy Policy

This Privacy Policy explains how collectivesherpas.com (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from the Site. We value your privacy and are committed to protecting your data. Please review the following policy carefully.

Contact Us

If you have questions, require further information about our privacy practices, or wish to make a complaint, please contact us by email at contact@collectivesherpas.com or by mail at:

Collective Sherpas
4401 Atlantic Ave #200
Long Beach, CA 90807
United States

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and details necessary to process your purchases. If you contact us for support, we may also collect additional information. Any information that can identify an individual is referred to as “Personal Information.” Below is a breakdown of the data we collect and why:

1. Device Information

  • Purpose: To load the Site accurately, improve functionality, and analyze usage to optimize performance.
  • Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with Shopify and third-party analytics providers like Google Analytics.
  • Data Collected: Browser version, IP address, time zone, cookie details, pages viewed, search terms, and interactions on the Site.

2. Order Information

  • Purpose: To process and fulfill purchases, communicate with customers, and detect potential fraud.
  • Source: Collected directly from customers at checkout.
  • Disclosure: Shared with Shopify for order processing and payment services.
  • Data Collected: Name, billing and shipping address, payment details (including credit card numbers), email, and phone number.

3. Customer Support Information

  • Purpose: To assist with inquiries and provide customer service.
  • Source: Collected when you contact us directly.
  • Disclosure: Shared internally to resolve issues.
  • Data Collected: Name, email, phone number, and details about your inquiry.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child under 18 has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contractual obligations. For example:

We may also share information to comply with legal obligations or protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements or marketing content that may interest you. Examples include:

  • Sharing data with advertising partners via cookies or pixels.
  • Using Shopify Audiences for targeted campaigns.

To learn more about targeted advertising, visit: NAI Educational Page.

You can opt out of targeted advertising through these platforms:

You can also opt out through the Digital Advertising Alliance’s Opt-Out Portal.

Using Personal Information

We use your Personal Information to:

  • Fulfill orders and provide services.
  • Communicate with you about your purchase.
  • Improve our Site and customer experience.
  • Provide personalized marketing and advertising.

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under these lawful bases:

  • Your consent.
  • To fulfill a contract.
  • To comply with legal obligations.
  • To protect vital interests.
  • For legitimate business purposes that do not override your fundamental rights.

Retention of Personal Information

We retain your Personal Information as follows:

  • Order Information: Retained for at least 7 years for tax and legal compliance.
  • Device Information: Retained for 1 year for analytics purposes.
  • Customer Support Information: Retained for up to 2 years for service improvements.

You can request deletion of your Personal Information at any time by contacting us.

Your Rights

EEA Residents

You have the right to:

  • Access the Personal Information we hold about you.
  • Request corrections or deletions.
  • Object to data processing based on legitimate interests.

To exercise these rights, please contact us. Learn more about data transfers under GDPR here: Shopify GDPR Whitepaper.

California Residents (CCPA)

You have the right to:

  • Request access to your data (“Right to Know”).
  • Request deletion of your Personal Information.
  • Opt out of the sale of Personal Information.

To exercise these rights, contact us directly at contact@collectivesherpas.com.

Cookies

We use cookies to enhance your experience on our Site. Cookies store information about your preferences, making browsing more efficient. Examples include:

  • Necessary Cookies: Enable site functionality (e.g., shopping cart).
  • Analytics Cookies: Help us understand how users interact with the Site.

You can manage cookies via your browser settings or learn more at All About Cookies.

Changes to the Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The most recent update is noted below.

Last Updated: 01/09/2025

If you have any questions or concerns about your privacy, please don’t hesitate to contact us.